Frequently Asked Questions
What time is check-out?
Check-out time is 11:00 AM.
How can I contact Guest Services?
Guest Service Representatives are available 24/7. You can reach them by:
- Dialing “0” from the phone in your room
- Calling 218-834-5671
- Visiting the front desk in the Main Lodge
Is complimentary Wi-Fi available?
Yes, free Wi-Fi is available throughout the resort.
What are the Wi-Fi details for the Main Lodge?
Connect to ShoresGuest. No password is required.
What are the Wi-Fi details for Burlington Bay?
Connect to BurlingtonGuest using the password Boguests2026!
How do I access Wi-Fi in the Lakehomes?
Please refer to the information insert provided in your Lakehome.
Is housekeeping available during my stay?
For stays of two nights or longer, housekeeping is available upon request. Contact Guest Services at the front desk if you need housekeeping or additional supplies.
Do I need a room key or access code for the pool?
Yes. A valid room key or access code is required to enter the pool areas.
What are the pool hours?
The pool hours are:
- Burlington Bay: 9:00 AM–11:00 PM
- Main Lodge: 8:00 AM–11:00 PM
Where are the fitness centers located?
The Main Lodge fitness center overlooks the indoor pool.
At Burlington Bay:
- The Building 5 fitness center is located on the fifth floor
- The Building 3 fitness center is located on the fourth floor
Where is the gift shop?
The gift shop is located in the lobby of the Main Lodge.
What are the gift shop hours?
The gift shop is open 24 hours a day, seven days a week.
